Working Together
How we work together
Practical answers to common questions about working with Ionia — engagement models, process, rates, and how engagements are structured.
Engagement models
Every firm is different. Ionia offers three ways to structure an engagement depending on the nature of the work and how your practice operates.
Project-based
A defined scope of work with a clear beginning and end. Well suited for discrete tasks such as preparing a filing package, organizing a disclosure brief, building a document template system, or setting up a Power Automate workflow. Quoted at a flat rate based on the scope.
Best for: One-time or occasional needs with a clear deliverable
Ongoing retainer
A set number of hours per month reserved for your practice. Provides consistent, predictable support across active files, administrative tasks, and operational work without the overhead of a full-time position. Invoiced monthly.
Best for: Practices with regular, recurring support needs
As-needed
Support engaged on an hourly basis when the need arises — useful for practices with variable workloads or for trying out the working relationship before committing to a retainer. Invoiced at the end of each month for hours worked.
Best for: Variable workloads or initial engagements
Not sure what kind of support you need?
I offer a complimentary initial consultation to discuss your practice, current priorities, and how Ionia Legal Operations may be able to help.
How it works
Initial conversation
We start with a brief call or email exchange to understand what you need, how your practice operates, and whether the work is a good fit. No commitment required at this stage.
Scope and proposal
For project-based work, I will provide a written scope and flat-rate quote. For retainer or as-needed arrangements, we will agree on an hourly rate and any relevant terms before work begins.
Engagement agreement
A short written agreement sets out the scope, rate, confidentiality obligations, and any other relevant terms. This protects both parties and ensures expectations are clear from the start.
Work begins
Work is completed remotely using the tools and systems your practice already uses where possible. Communication is direct and responsive — you will always know where things stand.
Common questions
Ready to discuss your needs?
Get in touch to start the conversation. There is no obligation at the initial stage — just a straightforward discussion about whether the work is a good fit.